Shipping policy

Shipping & Delivery Policy – Mistorio

Thank you for shopping with Mistorio. We want to make the delivery process as simple and transparent as possible, so you know what to expect after placing your order.

This policy explains our order processing, shipping, delivery, and tracking procedures.

Order Processing Time

Orders are generally processed within 1–3 business days.

  • Processing days: Monday to Friday

  • Orders placed on weekends or public holidays will be processed on the next business day

  • Processing time begins after the order has been successfully placed

Order Cut-Off Time

  • Daily Cut-Off Time: 4:00 PM (GMT+00:00) Greenwich Mean Time (London)

  • Orders placed before the daily cut-off time may be processed on the same business day

  • Orders placed after the cut-off time will generally be processed on the next business day

Please note that placing an order before the cut-off does not guarantee same-day dispatch.

Shipping Method & Transit Time

Shipping Method: Standard UK Shipping.

Estimated Transit Time: 6–7 business days (Monday to Friday).

Transit time begins after your order has been processed and shipped.

Total Estimated Delivery Time

  • Processing Time: 1–3 business days.

  • Transit Time: 6–7 business days.

  • Total Estimated Delivery Time: 7–10 business days (Monday to Friday).

Delivery estimates are provided as a general guideline and may vary due to carrier delays, severe weather, holidays, peak shopping periods, or other circumstances outside our control.

Shipping Charges

  • Free Shipping on all orders

  • No minimum purchase is required to qualify for free shipping

Delivery Address

Orders are shipped to the delivery address entered during checkout.

Please make sure your shipping information is complete and accurate before submitting your order.

Mistorio is not responsible for delivery delays, failed deliveries, or other shipping issues caused by an incorrect or incomplete address provided at checkout.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible at support@mistorio.shop.

We will do our best to accommodate your request; however, changes or cancellations may not be possible once your order has been processed or shipped.

Order Tracking

Once your order has been dispatched:

  • A shipping confirmation email containing tracking information will be sent to you

  • Tracking information may take 24–48 hours to become active or show movement

  • You can use the tracking details provided in your shipping confirmation to follow your shipment

Lost or Delayed Orders

If your order is significantly delayed or appears to be lost while in transit, please contact us at support@mistorio.shop.

Our support team will review the shipment details and assist you with the appropriate next steps, including coordinating with the shipping carrier when necessary.

Customer Support

For any questions or assistance regarding your order or delivery, please contact us:

Address: 90 Stamford St, London SE1 9NH, United Kingdom

Phone: +44 7985 260404

Email: support@mistorio.shop

Our support team is always happy to assist and help make your shopping experience with Mistorio as smooth and stress-free as possible.