FAQ

We’ve put together answers to some of the questions our customers ask most often. Our goal is to make shopping with Mistorio clear, easy, and straightforward.

Where is Mistorio located?

Mistorio operates from the United Kingdom. Our business address is:

90 Stamford St, London SE1 9NH, United Kingdom

Do you offer free shipping?

Yes. We offer free standard shipping on all orders within the United Kingdom..

There is no minimum order value required to qualify for free shipping.

How long does delivery take?

Orders are generally processed within 1–3 business days, (Monday to Friday). 

After processing, standard shipping usually takes 6–7 business days.

Total estimated delivery time: 7–10 business days (Monday to Friday).

Please keep in mind that delivery times are estimates and may occasionally be affected by carrier delays, holidays, weather, or other circumstances outside our control.

Will I receive an order confirmation email?

Yes. Once your order has been successfully placed, you will receive an order confirmation email containing your order information.

If you do not see the email, please check your spam or junk folder.

Do you provide order tracking?

Yes. Once your order has been shipped, we will send you a shipping confirmation email with your tracking information.

Tracking details may take 24–48 hours to become active after your order has been dispatched.

What is Mistorio’s Return Policy?

Mistorio accepts eligible returns requested within 30 days of delivery.

For complete information about return requirements, exchanges, refunds, and the return process, please review our Return & Refund Policy on the website.

How can I request a return?

To request a return, please contact our customer support team at support@mistorio.shop.

Please include your order number and a brief explanation of why you would like to return the item.

Our team will review your request and provide return instructions if it is approved.

Are there any items that cannot be returned?

Some items marked as Final Sale may not be eligible for return.

Products should be unused, unworn, unwashed, in their original condition, and have their original tags and packaging where applicable.

Any specific return restrictions or exclusions will be communicated where applicable.

Customer Support

For any questions or assistance, our support team is here to help:

Address: 90 Stamford St, London SE1 9NH, United Kingdom

Phone: +44 7985 260404

Email: support@mistorio.shop

We’re committed to providing helpful and friendly support and making your shopping experience with Mistorio as simple and enjoyable as possible.