Refund policy

Return & Refund Policy – Mistorio

At Mistorio, we want every customer to have a smooth and positive shopping experience. If you need to return an item, please review the policy below before placing your order. By purchasing from our store, you agree to the terms outlined in this policy.

This policy applies to orders placed through Mistorio.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unworn, and unwashed

  • All original tags must remain attached

  • Products should be returned in their original packaging

  • Proof of purchase, such as your order number or receipt, is required

Returns that do not meet these conditions may not be accepted.

2. How to Start a Return

To request a return, please contact our customer support team at support@mistorio.shop.

Once your return request has been reviewed and approved, we will provide you with:

  • Return instructions

  • A return shipping label, where applicable

Please: do not send any items back without receiving return approval from our support team. Unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please check your order as soon as it is delivered.

If you receive:

  • A damaged item

  • A defective product

  • The wrong item

  • The wrong size

please contact us within 48 hours of delivery at support@mistorio.shop and include clear photos showing the issue.

Our team will review your request and work with you to provide an appropriate solution as quickly as possible.

4. Exchanges

We offer exchanges for:

  • Damaged or defective items

  • Incorrect items received

  • Wrong size delivered

All exchanges are subject to product availability. Delivery times for replacement items may vary depending on the destination and product availability.

5. No Restocking Fees

Mistorio does not charge any restocking fees.

You will not be charged a restocking fee when returning an item that meets the requirements of this policy.

6. Refund Process

After we receive your returned item, it will be inspected to confirm that it meets our return requirements.

Once the inspection is complete, we will notify you about the status of your refund.

If your refund is approved:

  • The refund will be sent to your original payment method

  • Refund processing generally takes 5–7 business days

  • Refunds are processed within 7 business days after approval.

  • Your bank or payment provider may require additional time before the refund appears in your account

7. Discounts & Promotions

Discount codes and promotional offers must be applied during checkout.

We cannot apply a discount or promotional code to an order after it has already been placed.

Refunds will not be provided for discounts or promo codes that were available but were not applied at the time of purchase.

Customer Support

If you have any questions about returns, refunds, exchanges, or your order, please contact us using the information below:

Address: 90 Stamford St, London SE1 9NH, United Kingdom

Phone: +44 7985 260404

Email: support@mistorio.shop

Our customer support team is here to help make your shopping experience with Mistorio as simple and hassle-free as possible.